Monitor API Gateway for Freemium User Access

Ensure your freemium users always have access to your API gateway. Get instant alerts if your public API endpoints go down, preventing frustration and maximizing trial conversions.

Try free → See pricing

The problem

For freemium SaaS products, the API gateway is the critical entry point for all users, including those on free plans. If your API gateway (e.g., AWS API Gateway, Azure API Management, Kong) experiences an outage, even freemium users lose access, leading to immediate frustration and a sharp drop in user engagement. This directly impacts your funnel, as free users cannot experience the value of your product, severely hindering your ability to convert them into paying customers and grow your user base.

Developers and product teams often overlook explicit monitoring of the API gateway itself, assuming underlying services are enough. However, gateway misconfigurations, certificate expirations, or DDoS attacks can bring down access before any backend service issues manifest. Discovering these problems through user complaints or support tickets means valuable time and potential conversions have already been lost. Proactive, dedicated monitoring of your API gateway ensures that the front door to your product is always open and responsive for all users.

How Tickr solves it

Continuously probe your public API gateway endpoints, ensuring freemium users can always connect.

Validate expected HTTP status codes (e.g., 200 OK) to confirm the gateway is routing requests correctly.

Receive immediate email and Telegram alerts if your API gateway becomes unresponsive.

Concrete example


// Example: Monitoring a public API Gateway endpoint for a freemium service
// Tickr ensures your API is reachable for all users.

<div class="highlight"><pre><code>
<span class="c1"># Public API endpoint for freemium users</span>
curl -X GET https://api.your-freemium-saas.com/v1/public/status \
  -H "Accept: application/json"

<span class="c1"># Tickr expects a 200 OK response from the gateway.</span>
</code></pre></div>

Ready to try Tickr?

Know the second your endpoint goes down.

Get started → See pricing

Frequently asked questions

Can Tickr monitor specific routes within my API Gateway?

Yes, you can configure Tickr to probe any specific public URL exposed through your API Gateway, allowing granular monitoring of critical routes.

What kind of alerts will I receive for API Gateway issues?

You'll get instant email and Telegram notifications detailing the exact endpoint that failed and the HTTP status or connection error detected.

Is Tickr suitable for monitoring private API Gateway endpoints?

Tickr is designed for public HTTP endpoints. For private gateways, consider exposing a secure, authenticated health check URL or utilizing an internal proxy if necessary.